FAQs

Your first visit is a comprehensive evaluation — typically 60–90 minutes. Your provider will review your medical and mental health history, discuss your current symptoms, and work with you to develop a personalized treatment plan. There is nothing to prepare in advance other than bringing your insurance card and any prior records you feel are relevant.

In most cases, no referral is required. You can schedule directly with us. If your insurance plan requires a referral, our team will help guide you through the process.

We treat patients ages 17 and older.

Yes. We accept most major insurance plans including Aetna, Cigna, BlueCross BlueShield, Humana, United Healthcare, Tricare, Oxford, Oscar, and New Directions. Contact our office or use our insurance verification tool to confirm your specific plan is covered before your appointment.

We accept Medicare. We do not accept Medicaid. Please verify your coverage with our front desk before your first visit.

We offer transparent self-pay rates and can discuss flexible payment options during your consultation. We believe financial constraints should never be a barrier to quality mental health care.

Telehealth visits are billed the same way as in-person visits and are covered by most insurance plans. You will receive an Explanation of Benefits (EOB) from your insurer after each visit. Copays or coinsurance are collected at the time of service.

Absolutely. Our providers offer secure, HIPAA-compliant video appointments so you can receive care from home — or anywhere with a reliable internet connection. Telehealth is available across 33 jurisdictions.

We offer appointments within 24 hours for most new patients. Urgent mental health concerns may be accommodated even sooner. Call our office for current availability.

We ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee. We understand emergencies happen — please contact us as soon as possible if you need to change your appointment.

We specialize in a wide range of conditions including depression, anxiety, ADHD, bipolar disorder, PTSD, eating disorders, addiction, and chronic pain. We also offer advanced treatments like TMS therapy, ketamine infusions, Suboxone for opioid use disorder, and genetic (pharmacogenomic) testing to guide medication decisions.

Transcranial Magnetic Stimulation (TMS) is a non-invasive, FDA-cleared treatment that uses magnetic pulses to stimulate areas of the brain associated with mood regulation. It is typically recommended for patients with treatment-resistant depression who have not responded adequately to medications. Most courses run 4–6 weeks with daily sessions.

Our board-certified physicians can prescribe controlled substances where clinically appropriate, in full compliance with state and federal regulations. Controlled substance prescriptions are managed carefully with regular follow-ups, urine drug screens when indicated, and thorough documentation — all to ensure your safety and the best clinical outcome.

Yes. All patient information is protected under HIPAA and handled with the utmost privacy. Your records are never shared with third parties without your explicit written consent, except as required by law (e.g., imminent safety concerns).

If you or someone you know is in immediate danger, please call 911 or go to your nearest emergency room. You can also reach the 988 Suicide & Crisis Lifeline by calling or texting 988. Our office can provide crisis resources and same-day guidance during business hours.